Privacy Policy
Getope.xyz Privacy Policy

This Privacy Policy was last updated on August 13, 2024

1) Purpose

a) Policy: This Getope.xyz (We, Us, Our) Privacy Policy (Privacy Policy) applies to all users of this website [http://getopic.xyz/] (the Website) and should be read in conjunction with the Terms of Membership and the Website Terms of Use.

b) Purpose: The purpose of this Privacy Policy is to let users of the Website know when we collect personal data and what we do with it. We do not use, share or transfer personal data except as stated in this Privacy Policy. When we talk about “personal data”, we are referring to information that identifies you as an individual or relates to an identifiable individual.

c) Defined Terms: Where a defined term is used in this Privacy Policy but is not defined in this Privacy Policy, that term shall have the meaning set forth in the Membership Terms and Website Terms of Use.

2) Data Collection

a) Without Disclosure: You may view the Website without disclosing any personal information to us.

b) Types of data we collect: We may collect, store and use the following types of data about you from the Website:
(a) personal data about you, as provided by you at the time of registering as a Member, including but not limited to your name, address, email address, information relating to your pet (including but not limited to your pet’s name, medical information, age, breed, activity level, weight, daily food intake and preferences), credit card information/payment details and any other personal information that you provide to us through your transactions with us;
(b) aggregate technical information, which tracks traffic to the Site, including but not limited to device identifiers, server addresses, IP addresses, domain names (whether you are accessing the Site from New Zealand or elsewhere), the platform you are using, the browser used when accessing the Site (including version), user search terms, pages visited on the Site, links clicked, date and time of access to the Site, user operating system and any other technical information relating to your use of the Site.

c) Sources of data collection: We may collect and retain personal data about you from the following sources:
(a) you, by filling in the registration form when you register as a Member;
(b) indirectly, through your use of the Site, including through automated technologies and interactions;
(c) through your interactions with our administrators, such as by telephone or email;

(d) through cookies (see clause 5 below) and Google Analytics (see clause 5.4 below); and

(e) by third parties authorised by you.

d) Non-Provision of Services: If you do not provide the required personal information when requested, some services on this Website or the Linked Websites may not be available to you.

e) Changes: Members may access and change their details (name, email address, password and credit card information) as part of their Registration information.

3) Disclosure of your data

a) Disclosure: We will not disclose the personal data we hold about you to any third party, except as set out in this clause 3.

b) Service Providers: We work with third-party service providers who provide hosting, maintenance, backup, storage, infrastructure, payment processing, logistics and delivery, analytics, marketing and other services to us, which may require them to access information about you. If a service provider needs to access information about you to perform services on our behalf, they will do so under our instructions, including adhering to policies and procedures designed to protect your information. Some of these service providers may be located in countries other than yours or ours.

c) Employees and related companies: Our employees evaluate and recommend your pet’s diet and the frequency of ordering and delivering Products based on your diet, which may require them to access information about you.

d) Legal Obligations: In exceptional circumstances, we may share information about you with third parties if we believe that sharing is reasonably necessary to:
(a) comply with any law, regulation, legal process or governmental request, including to meet national security requirements, and our service providers may do the same;
(b) enforce our agreements, policies and terms;
(c) protect the intellectual property rights of any person;

(d) protect the security or integrity of our Website and services; or (e) protect us, you or the public from harmful or illegal activities.

e) Sale of our business: In the event that we propose to sell our business or any of our assets, we may provide your personal data as part of a database to a prospective buyer solely so that they may consider purchasing the business. If we proceed to sell our business (or a significant part of it), we may provide your personal data as part of that sale so that the buyer can continue to operate the business and contact you about their plans for the business.

4) Use of your data
a) We process and use the data we collect for the following purposes: (a) to store your personal data on our systems and to contact you when necessary including: i. to enable you to access and use our Website;

ii. receive feedback on Products you have ordered;

iii. send periodic emails that you have registered for via your designated email address or text message on your mobile device;

iv. as part of the transaction process when you order Products from our Website;

v. respond to any queries and/or comments you send to us; and vi. investigate any complaints regarding misuse of the Website or its functionality;

(b) enable us to manage and administer your access to the Website, including verifying your identity and assisting you if you forget your user ID and/or password;

(c) assist in pre-filling certain information on various forms that may be required when you communicate with us using the Website and its Affiliated Websites;

(d) to facilitate the provision of your Subscription, including allowing us to process payments in connection with your Subscription – you will have the option to allow us to store your credit card or other payment account information by ticking the “Remember details for next time” box at the time of checkout. If you choose not to store your credit card or other payment account information, you will need to resubmit this information for each purchase made from the Website;

(e) to monitor, develop and improve the Website and ensure that the content on the Website is relevant, relevant to your interests and presented in the most effective manner for you;

(f) to update and maintain our records, including details of people who have accessed our systems;
(g) we may, from time to time, anonymize the data and use it in a way that makes it impossible to identify you so that we can understand how our Site is used and the types of Products being purchased; and (h) for any other uses that you authorize.

5) Cookies and Tracking: a) Cookies: We may use “cookies,” tracking pixels, and other related technologies that contain information that can identify the computer, smartphone, or other web-enabled device you are using.

b) Uses: We may use information generated by cookies, tracking pixels, and other related technologies to: (a) track traffic patterns to and from the Site including information such as the pages you visit, the time you spend on each page, the date and time of your visit, and referring pages (the pages you came from or are visiting);
(b) ensure that any advertising is shown to the most relevant people and limit the frequency of display for certain advertising formats;

(c) allow you to enter the Site and use certain services as a Member without having to log in each time and access Member-only areas of the Site; and (d) allow us and our partners/sponsors to serve targeted advertising to you (on our Site and elsewhere).

c) Turn Off: The browsers of most computers, smartphones, and other web-enabled devices are typically set to accept cookies. If your browser preferences allow it, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Each browser is different, so check your browser’s “Help” menu to learn about how to change your cookie preferences. You do not need to enable cookies to use the Site or any Affiliated Sites generally, but you may need them for any custom areas we have now or in the future. Please note that cookies are generally used to enable and enhance certain functionality on our Site or any Affiliated Site. If you choose to disable certain cookies, this may affect how the Site or any Affiliated Site functions and you may not be able to access all or part of it.

d) Google Analytics: We use Google Analytics website measurement software and systems to assist in tracking traffic patterns to and from our Website, aggregating anonymous information about visits to our Website, and randomly and anonymously surveying users of our Website. The system is used to collect information on our network such as the number of page views, the number of unique visitors, how long these visitors spend on the Website and Affiliated Websites when they do visit, and common entry and exit points into and from the Website and Affiliated Websites. Random anonymous surveys are also used to collect further information about our users. This non-personal information is aggregated using Google Analytics and then used by us in our analysis of the Website and Affiliated Websites. The Google Analytics data is also accessible by media organisations and research companies for the purpose of conducting industry comparisons with other websites. All our pages are coded with a small piece of Google Analytics code that is transparent to you when you read that page. The software stores a cookie in your browser (if you have enabled cookies) which contains a unique identifier to allow us to track the number of unique visitors to the Website and Affiliated Websites. This information is collected and aggregated by Google Analytics and in no way can you be identified personally and no personal information is stored about you. For details of Google Analytics’ privacy policy, click here.

6) Linking and third-party websites

a) Linked sites: The contents of the Website may include links to other third-party websites (Linked Sites). The Linked Sites are provided to you as a convenience and/or a courtesy, and the inclusion of any link does not imply our endorsement of the Linked Sites or any association by us with their business or owners. We are not responsible for the data protection/privacy/cookie usage policies of any Linked Sites and those sites may not follow the same privacy policies as us. We recommend that you check any relevant privacy policies of such Linked Sites before providing your personal data to any third party.

7) Opting in and Opting Out:

a) Changes: If our intended collection, use, or disclosure of your data is outside the collection, use, or disclosure set out in this Privacy Policy we will give you the option to:
(a) oop-out and not receive certain services or participate in certain interactive areas; or
(b) opt in to agree to be contacted by us in relation to certain matters such as notification of new features to the Website promotional activities.

b) Unsubscribe: You may opt out of receiving certain types of communications from us by utilizing the unsubscribe function in communications sent to you. Any emails we send will also always contain a link at the bottom enabling you to edit your email settings, be removed from our general mailing list, or where you are a Member you can unsubscribe as part of your Subscription details. If you elect not to receive emails or ask to be removed from a mailing list, we may still send you emails where it is necessary to provide you with details of any purchases you have made, changes to our services, or the way the membership or Website is to operate.

8) Holding, accessing and correcting

a) Privacy Act: Under the New Zealand Privacy Act 1993, you have rights of access to and correction of personal information that we hold. For information about this Act and how it protects the personal information of individuals in New Zealand, click here.

b) Access: You have the right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you.

c) Correction: You have the right to request correction of any of your personal information provided to us, at any time and as often as necessary. We rely on Members to update or correct their personal information whenever necessary. We offer the ability for Members to correct or change their personal information online at any time and as often as necessary. This enables you to have any incomplete or inaccurate information we hold about you corrected or updated.

d) Contact us: If you would like to access the personal data relating to you that we have stored, or to request correction of such personal data, or if you have any concerns regarding this Privacy Policy, please contact us by any of the means set out below.
e) Email: [email protected]
Phone: +1 6862575738

f) Cost: You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). We may charge a reasonable fee where permitted by law if your request is clearly unfounded, repetitive or excessive.

g) Verifying identity: We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone with no right to receive it. We may also contact you to ask you for more information about your request to speed up our response.
Hotline: +16862575738
Email: [email protected]
Address: 1200 Goodrich St, Greenville, MS 38701, USA
9) Changes to the Privacy Policy
We reserve the right to change this Privacy Policy (Amendments) at any time. Any Amendments will be posted on this page on the Website (and the “last updated” date will be updated). You agree to be bound by the Amendments by continuing to access the Website. We recommend you regularly review this Privacy Policy to see any updates or changes to our Privacy Policy.